Multi-Org Sync Center: Now with Slack Integration

What's New

Multi-Org Sync Center now pushes sync events, conflict alerts, and steward tasks directly to Slack channels.

No more checking Salesforce dashboards to see if your sync is healthy. Sync status comes to you.

Use Cases

1) Conflict Notifications for Data Stewards

When a manual-review conflict is detected, Slack alert includes:

• Record ID and object type
• Conflicting field + values from each org
• Quick link to resolution UI
• Approve/reject buttons (Slack Block Kit actions)

2) Sync Health Monitoring

Daily digest to #data-ops channel:

• Records synced in last 24 hours
• Conflict rate (% of total)
• Auto-resolved vs. manual queue depth
• Failed sync attempts with error codes

3) Emergency Alerts

Threshold-based alerts to #incidents:

• Sync lag exceeds 15 minutes
• Conflict rate spikes above 1%
• API rate limits hit
• Connection failures between orgs

4) Steward Workflows (Interactive)

Data stewards can resolve conflicts directly from Slack:

• View conflicting values side-by-side
• Select winning value via dropdown
• Add resolution notes
• Approve—sync engine applies resolution and logs decision

Setup (5 Minutes)

Step 1: Install Slack App

1. Go to Multi-Org Sync Center dashboard → Settings → Integrations
2. Click "Connect Slack"
3. Authorize bot permissions: chat:write, channels:read, users:read
4. Select default notification channel (e.g., #data-ops)

Step 2: Configure Notification Rules

Define what gets sent where using Custom Metadata: Slack_Notification_Rule__mdt

• Event_Type__c: CONFLICT_MANUAL | SYNC_FAILURE | DAILY_DIGEST | THRESHOLD_BREACH
• Channel__c: #data-ops, #incidents, etc.
• Threshold__c: For breach alerts (e.g., lag > 900 sec)
• Include_Interactive_Actions__c: Enable approve/reject buttons for conflicts

Step 3: Test

Create a test conflict (edit same field in both orgs within conflict window). Check Slack for alert.

Example: Conflict Alert Message

🔀 Manual Conflict Detected
Object: Account
Record: 0011234567890ABC
Field: Industry
Org A (HQ): "Technology"
Org B (EMEA): "Manufacturing"

Last Modified:
  Org A: 2025-05-07 14:32:18 UTC
  Org B: 2025-05-07 14:32:22 UTC

[Resolve Conflict] [View Record]

Example: Daily Digest

📊 Multi-Org Sync Daily Digest (2025-05-06)

Records Synced: 142,387
Conflicts Detected: 214 (0.15%)
Auto-Resolved: 207 (96.7%)
Manual Queue: 7 (3.3%)

Top Conflicting Fields:
  1. BillingCity (32%)
  2. Industry (19%)
  3. Phone (14%)

Sync Lag: Avg 4.2s, P95 12.8s

[View Dashboard] [Download Report]

Interactive Conflict Resolution

When steward clicks "Resolve Conflict," Slack modal appears:

• Dropdown: "Select Winning Value" → Org A | Org B | Custom
• Text input: "Resolution Notes" (optional, logged to Sync_Conflict__c.Notes__c)
• Submit → Sync engine applies resolution, updates both orgs, closes conflict record

Security and Permissions

• Slack bot token stored encrypted in Salesforce Named Credential
• Only users with Data_Steward permission set can resolve conflicts via Slack
• All resolutions logged with Slack username + timestamp
• Audit trail retained for compliance (7 years default)

Pricing

Slack integration included at no additional cost for Multi-Org Sync Center subscribers.

Coming Soon

• Microsoft Teams integration
• PagerDuty escalation for critical sync failures
• Webhook endpoint for custom integrations
• Per-object notification routing (e.g., Account conflicts → #sales-ops, Contact conflicts → #marketing-ops)

Rollout Schedule

• Available now for all Multi-Org Sync Center customers
• Enable via Settings → Integrations → Connect Slack
• Documentation: docs.colbysdatamovers.com/sync-center/slack